HELPFUL resources
WELCOME TO LUXO
We are delighted to welcome you to the LUXO community.
On behalf of the entire DMA team, thank you for choosing LUXO. Our goal is to make your experience comfortable, simple, and enjoyable.
Below, you will find useful information about your building, services, and daily living.
If you have any questions, our team is always here to help.
MAINTENANCE OR REPAIR REQUEST
- Appliances, heating, air conditioning
- Minor water damage or breakage
- General repairs
www.luxoplace.ca/request
* Fees may apply for certain services.
EMERGENCY 24/7
Phone : 613-518-7332 ext. 3
Examples :
- Water damage
- Apartment inaccessible
- Urgent incidents
*Fees will apply if the situation is not considered an emergency.
In case of immediate danger or fire, call 911.
KEY FOBS
Your key fob gives you access to :
- Main entrance
- Your unit
- Common areas
- Indoor parking (if rented)
Unlock
Place your fob on the reader. A green light gives you 3 seconds to open the door.
Lock
Repeat the gesture. A red light confirms the door is locked.
KEYS
- Mailbox
- Storage (if rented)
INTERCOM
- Unlock the entrance for your visitors without moving
- When you receive a call, press “9” to grant access
To update your phone number : management@luxoplace.ca
CAMERA SURVEILLANCE
The building is equiped with video surveillance systems.
ASSIGNED PARKING
- If you have rented a parking space, one will be assigned to you.
- Use your key fob to open the gate when entering and exiting.
VISITOR PARKING
- Located on Level P1, marked “VISITOR”.
- Your visitor parking access pass (QR code) is valid for one year (November to October).
- Each year, 20 free days (28,800 minutes) are included for your visitors.
VISITOR REGISTRATION
- Visitors must register their vehicle for each overnight stay by scanning the QR code displayed in the visitor parking area or by using the following link
luxoplace.ca/leasing-parking-registration - Maximum: 2 consecutive nights per week
- A valid parking ticket must be displayed on the dashboard at all times
- Non-compliant or unregistered vehicles will be towed at the owner’s expense
HOW TO OBTAIN YOUR QR CODE PASS
- Digital version: gestion@dmapromoteur.com
- Printed version: available at the leasing office (info@luxoplace.ca) or by calling 1-833-589-0303
HOW TO USE VISITOR PARKING
- Take a tiket at the entrance gate
- At exit, scan your QR code
- Then scan your entry ticket
- The barrier will open automatically once the free time or payments has been applied
RATES
- First 15 minutes : Free
After that, if you still have hours in your bank, your guests’ parking remains free. - Otherwise : $5/hour
- Maximum : $20 after 4 hours per day
MAILBOXES
- Mailboxes are located in the U Tower lobby
- To obtain a mailbox, please contact the management team management@luxoplace.ca
PARCEL DELIVERIES
- A secured parcel room is available in the U Tower lobby
- Access is granted using your key fob
FOR TOWER O RESIDENTS
- Residents of Tower O may also use the parcel room.
- Please ask delivery providers to use the entrance at: 1240 Cummings Avenue
GARBAGE DISPOSAL
- Garbage chutes are available on every floor.
- Please use securely tied bags only
- Do not place loose items in the chute
RECYCLING
- Recycling room location: Parking Level P1
- Recycling must be brought to the designated waste room.
- Flatten all cardboard boxes before disposal
- Place materials in the appropriate bins
The building is serviced by Rogers and Bell
U-TOWER – INSTALLATION APPOINTMENTS
- Before scheduling or receiving a technician, you must notify management at management@luxoplace.ca
- This is required to provide access to the telecommunications room.
O-TOWER – INCLUDED SERVICES
Units in O-Tower include:
- Internet
- Television
- IP TV service
For connection details, please contact management:
management@luxoplace.ca
ADDRESS
- O-Tower: 1240 Cummings Avenue, Ottawa (ON) K1J 0E3
- U-Tower: 1250 Cummings Avenue, Ottawa (ON) K1J 0E4
NUMBER OF UNITS
- U-Tower: 244 units
- O-Tower: 182 units
YEAR BUILT
- 2024
FLOOR NUMBERING
- The first one or two digits indicate the floor (e.g., 201 = 2nd floor, 1203 = 12th floor)
HEATING FUEL
- Electricity
CENTRAL HEATING SYSTEM
- Yes – The building uses a central forced-air heating system
HOT WATER SYSTEM
- No – There are no hot water tanks in individual units
Hot water is centrally distributed (tanks located on the 36th floor)
ELETRICAL WIRING
- Cooper
ELETRICAL SERVICE
- 100 amps
FIRE ALARM SYSTEM
- Yes – Connected to a central monitoring station
SPRINKLER SYSTEM
- Yes – Fully equipped with automatic sprinklers
FIRE HYDRANT
- Yes – Located directy on the property
DISTANCE TO NEAREST FIRE STATION
- Approximately 2.2 km
FIRE ALARM PROCEDURE
If the alarm is activated :
- Elevators will return to the ground floor
- Do not use elevators
- Use the nearest emergency exit
- Follow evacuation plans posted near elevators
You may return to your unit only once authorities have given clearance.
LIMITED MOBILITY
An internal registry is maintained for residents with limited mobility.
This information may be shared with emergency responders in the event of an evacuation to ensure appropriate assistance.
To be added to the registry, please contact:
management@luxoplace.ca
ACCESS CONTROL SYSTEM
- Yes – The building is equipped with a controlled access system using key fobs.
- Access to entrances, common areas, and parking is restricted to residents and authorized individuals.
CAMERA SURVEILLANCE
- Yes – Security cameras are installed throughout the building and common areas.
- These systems help enhance the safety and security of residents and the property.
THEFT ALARM SYSTEM (In-Unit)
- No – Individual units are not equipped with theft alarm systems.
VISITOR ACCESS (Intercom System)
- Yes – Visitors can access the building through the intercom system.
- Residents can grant access remotely using their phone.
SMOKE-FREE ENVIRONMENT
- Yes – The building is a smoke-free environment.
- Smoking and vaping are strictly prohibited:
- Inside all units
- On balconies
- In common areas
- Anywhere on the property
WELCOMING BROCHURE
- Access your welcome brochure for essential information about your new home, including building features, services, and day-to-day living details.
APPLIANCES MANUALS
Refrigerators
Electric Ranges
Dishwasher
Microwave hood
Floor Cleaning Directions
Humidity control
Thermostat
Humidity control
JOIN THE RESIDENTS GROUP
- Connect with fellow residents, organize activities, and be part of the LUXO community through our Facebook group.
Underground parking entrance
Mailboxes
Parcel drop-off
U-Tower Lobby
U-Tower Elevators
Loading Zone
Fintess Room
Unisex restroom
Terrace / BBQ
Yoga Room
Locker Room
Universal Restroom
Sauna
Meeting Room
Pool
O-Tower Lobby
Waiting Area
Coworking Area
Reception
O-Tower Elevators
Offices
Lounge / Bar
Pool Table
Bike Storage
Pet Grooming Room
U-Tower Elevators
Waste Room
Recycling Room
O-Tower Elevators
Storage Units 201 to 268
U-Tower Elevators
O-Tower Elevators
Bike Storage
Storage Units 301 to 394
U-Tower Elevators
Car Wash
O-Tower Elevators
Bike Storage
MAINTENANCE OR REPAIR REQUEST
- Appliances, heating, air conditioning
- Minor water damage or breakage
- General repairs
Use the link below to report a maintenance issue or request a repair.
* Fees may apply for certain services.
EMERGENCY 24/7
Phone : 613-518-7332 ext. 3
Examples :
- Water damage
- Apartment inaccessible
- Urgent incidents
*Fees will apply if the situation is not considered an emergency.
In case of immediate danger or fire, call 911.
MANAGEMENT TEAM
For questions related to your :
- Lease, payments, transfers
- Key fobs, parking, storage
- General inquiries
Email: management@luxoplace.ca
Phone: 613-518-7332 ext. 2
Administrative Office
1155 Av. de Germain-des-Prés, Suite 1300, Québec, QC G1V 4K5
LEASING TEAM
For inquiries about unit availability, leasing, or visits:
- info@luxoplace.ca
- 1-833-589-0303
Rental Office : Tower O Reception
1250 Cummings Ave, Ottawa, ON K1J 0E4
KEY FOBS
Your key fob gives you access to :
- Main entrance
- Your unit
- Common areas
- Indoor parking (if rented)
Unlock
Place your fob on the reader. A green light gives you 3 seconds to open the door.
Lock
Repeat the gesture. A red light confirms the door is locked.
KEYS
- Mailbox
- Storage (if rented)
INTERCOM
- Unlock the entrance for your visitors without moving
- When you receive a call, press “9” to grant access
To update your phone number : management@luxoplace.ca
CAMERA SURVEILLANCE
The building is equiped with video surveillance systems.
ASSIGNED PARKING
- If you have rented a parking space, one will be assigned to you.
- Use your key fob to open the gate when entering and exiting.
VISITOR PARKING
- Located on Level P1, marked “VISITOR”.
- Your visitor parking access pass (QR code) is valid for one year (November to October).
- Each year, 20 free days (28,800 minutes) are included for your visitors.
VISITOR REGISTRATION
- Visitors must register their vehicle for each overnight stay by scanning the QR code displayed in the visitor parking area or by using the following link
luxoplace.ca/en/leasing-parking-registration - Maximum: 2 consecutive nights per week
- A valid parking ticket must be displayed on the dashboard at all times
- Non-compliant or unregistered vehicles will be towed at the owner’s expense
HOW TO OBTAIN YOUR QR CODE PASS
- Digital version: gestion@dmapromoteur.com
- Printed version: available at the leasing office (info@luxoplace.ca) or by calling 1-833-589-0303
HOW TO USE VISITOR PARKING
- Take a tiket at the entrance gate
- At exit, scan your QR code
- Then scan your entry ticket
- The barrier will open automatically once the free time or payments has been applied
RATES
- First 15 minutes : Free
After that, if you still have hours in your bank, your guests’ parking remains free. - Otherwise : $5/hour
- Maximum : $20 after 4 hours per day
MAILBOXES
- Mailboxes are located in the U Tower lobby
- To obtain a mailbox, please contact the management team management@luxoplace.ca
PARCEL DELIVERIES
- A secured parcel room is available in the U Tower lobby
- Access is granted using your key fob
FOR TOWER O RESIDENTS
- Residents of Tower O may also use the parcel room.
- Please ask delivery providers to use the entrance at: 1240 Cummings Avenue
GARBAGE DISPOSAL
- Garbage chutes are available on every floor.
- Please use securely tied bags only
- Do not place loose items in the chute
RECYCLING
- Recycling room location: Parking Level P1
- Recycling must be brought to the designated waste room.
- Flatten all cardboard boxes before disposal
- Place materials in the appropriate bins
The building is serviced by Rogers and Bell
U-TOWER – INSTALLATION APPOINTMENTS
- Before scheduling or receiving a technician, you must notify management at management@luxoplace.ca
- This is required to provide access to the telecommunications room.
O-TOWER – INCLUDED SERVICES
Units in O-Tower include:
- Internet
- Television
- IP TV service
For connection details, please contact management:
management@luxoplace.ca
ADDRESS
- O-Tower: 1240 Cummings Avenue, Ottawa (ON) K1J 0E3
- U-Tower: 1250 Cummings Avenue, Ottawa (ON) K1J 0E4
NUMBER OF UNITS
- U-Tower: 244 units
- O-Tower: 182 units
YEAR BUILT
- 2024
FLOOR NUMBERING
- The first one or two digits indicate the floor (e.g., 201 = 2nd floor, 1203 = 12th floor)
HEATING FUEL
- Electricity
CENTRAL HEATING SYSTEM
- Yes – The building uses a central forced-air heating system
HOT WATER SYSTEM
- No – There are no hot water tanks in individual units
Hot water is centrally distributed (tanks located on the 36th floor)
ELETRICAL WIRING
- Cooper
ELETRICAL SERVICE
- 100 amps
FIRE ALARM SYSTEM
- Yes – Connected to a central monitoring station
SPRINKLER SYSTEM
- Yes – Fully equipped with automatic sprinklers
FIRE HYDRANT
- Yes – Located directy on the property
DISTANCE TO NEAREST FIRE STATION
- Approximately 2.2 km
FIRE ALARM PROCEDURE
If the alarm is activated :
- Elevators will return to the ground floor
- Do not use elevators
- Use the nearest emergency exit
- Follow evacuation plans posted near elevators
You may return to your unit only once authorities have given clearance.
LIMITED MOBILITY
An internal registry is maintained for residents with limited mobility.
This information may be shared with emergency responders in the event of an evacuation to ensure appropriate assistance.
To be added to the registry, please contact:
management@luxoplace.ca
ACCESS CONTROL SYSTEM
- Yes – The building is equipped with a controlled access system using key fobs.
- Access to entrances, common areas, and parking is restricted to residents and authorized individuals.
CAMERA SURVEILLANCE
- Yes – Security cameras are installed throughout the building and common areas.
- These systems help enhance the safety and security of residents and the property.
THEFT ALARM SYSTEM (In-Unit)
- No – Individual units are not equipped with theft alarm systems.
VISITOR ACCESS (Intercom System)
- Yes – Visitors can access the building through the intercom system.
- Residents can grant access remotely using their phone.
SMOKE-FREE ENVIRONMENT
- Yes – The building is a smoke-free environment.
- Smoking and vaping are strictly prohibited:
- Inside all units
- On balconies
- In common areas
- Anywhere on the property
WELCOMING BROCHURE
- Access your welcome brochure for essential information about your new home, including building features, services, and day-to-day living details.
APPLIANCES MANUALS
Refrigerators
Electric Ranges
Washer and Dryer
Dishwasher
Microwave hood
Floor Cleaning Directions
Humidity control
Thermostat
JOIN THE RESIDENTS GROUP
- Connect with fellow residents, organize activities, and be part of the LUXO community through our Facebook group.
Underground parking entrance
Mailboxes
Parcel drop-off
U-Tower Lobby
U-Tower Elevators
Loading Zone
Fintess Room
Unisex restroom
Terrace / BBQ
Yoga Room
Locker Room
Universal Restroom
Sauna
Meeting Room
Pool
O-Tower Lobby
Waiting Area
Coworking Area
Reception
O-Tower Elevators
Offices
Lounge / Bar
Pool Table
Bike Storage
Pet Grooming Room
U-Tower Elevators
Waste Room
Recycling Room
O-Tower Elevators
Storage Units 201 to 268
U-Tower Elevators
O-Tower Elevators
Bike Storage
Storage Units 301 to 394
U-Tower Elevators
Car Wash
O-Tower Elevators
Bike Storage
